Legal
Delivery Information
Where we ship, how long it takes, and what it costs.
Last updated:
1. Where we deliver
We deliver within Bulgaria only. If you need a parcel sent to another country, write to the email address at the bottom of this page and we will tell you what is possible, but an order outside Bulgaria cannot be placed through the site.
2. Carriers
We deliver with Econt Express. You can choose delivery to your address, to an Econt office, or to an Econt parcel locker — the choice is yours at checkout, and offices and lockers are searchable in the form itself. We plan to add Speedy as well; until then Speedy is shown as coming soon and cannot be selected.
3. Dispatch and delivery times
We dispatch your order within 2 working days of receiving it. Econt delivers within 1–2 working days inside Bulgaria, so you will usually have the parcel between 2 and 4 working days after ordering. These times are estimates, are not guaranteed, and do not count public holidays. If something is going to take longer, we will write to you rather than leave you waiting.
4. Delivery charges
The delivery charge is calculated by Econt for your particular parcel — from its weight, the place we post it from, and the address, office or locker you chose. That is why it is not a fixed sum and appears in your order rather than in a table here. With three candles or more, delivery is free for you: the courier still charges for it and we absorb the charge. The exact amount is always shown before you confirm your order.
5. Cash on delivery
Yes — cash on delivery is the only way to pay in this shop. You pay the courier in cash when you receive the parcel, and the courier remits the money to us. The fee Econt charges for that service is ours to pay: we add nothing above the amount shown as "Total to pay" before you confirm your order.
6. On arrival
Please check your parcel before signing. If the outer packaging is damaged, record it with the courier and contact us the same day. Our candles are packed for transit, but glass is fragile and we would rather replace an item than argue about it.
7. Failed delivery
The courier attempts delivery and holds the parcel at its office under its own terms — usually a few working days — after which it returns it to us. This is why the phone number you enter matters: it is how the courier reaches you. If a parcel comes back undelivered we refund the price of the goods but not the delivery charge, because Econt bills both directions and that cost has already been incurred. If you order again, delivery is payable again. None of this applies where the delivery failed through our fault or the courier’s — then you lose nothing; write to us at the email address below.
Trader identification
- Trader
- VireonLabs EOOD (ВиреонЛабс ЕООД)
- Reg. No.
- 208907603
- VAT No.
- Not VAT-registered
- Registered address
- р-н Студентски, ж.к. Малинова долина, ул. „Еньо Вълчев“ 1А, 1734 София, Bulgaria
- contact@55candles.com
- @55candles.bg
- Supervisory authority
- Commission for Consumer Protection kzp.bg